Shipping Policy

Last Updated: December 25, 2025

At Furniture Company, we understand that receiving your order safely and on time is an important part of your shopping experience. This Shipping Policy explains how we prepare, process, and deliver your furniture purchases.

We are committed to providing a reliable delivery experience while working with trusted shipping partners to ensure your order arrives securely.

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Our Delivery Approach

Furniture purchases require careful handling and preparation.

At Furniture Company, we focus on:

• Safe packaging methods for furniture products
• Reliable transportation solutions
• Clear communication throughout the delivery process
• Providing customers with accurate order updates

Because furniture products vary in size, weight, and availability, delivery schedules may differ depending on the product and destination.

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1. Order Processing & Shipping Fees

Every order is carefully prepared before shipment.

Processing Time:

Please allow 2–5 business days for:

• Order verification
• Product preparation
• Quality checks
• Packaging arrangements

During high-demand periods, holidays, or promotional events, processing times may require additional time.

Shipping Charges:

Shipping costs are calculated based on factors such as:

• Delivery location
• Product dimensions and weight
• Available shipping method

Any applicable shipping fees will be displayed during checkout before payment is completed.

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2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and carrier schedule.

Estimated delivery timeframe:

Please note that estimated delivery windows are not guaranteed arrival dates.

Possible delays may occur due to:

• Weather conditions
• Carrier transportation issues
• Holiday volume
• Other circumstances outside our control

We appreciate your patience while we work to ensure your furniture is delivered safely.

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3. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details.

Please remember:

• Tracking information may take 1–3 business days to become active
• Carrier updates may not appear immediately after shipment
• Your package may still be moving while tracking information is being updated

If you have concerns about your delivery status, our support team will be happy to assist you.

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4. Delivery Responsibilities

To help ensure successful delivery, please confirm that your shipping information is accurate before completing your order.

Customers are responsible for providing:

• Correct delivery address
• Valid contact information
• Suitable access for receiving furniture shipments

For larger furniture items, please make sure your delivery space is prepared before arrival.

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5. Order Changes & Cancellation Requests

We begin processing orders promptly after purchase to prepare your items for shipment.

If you need to:

• Update your shipping address
• Correct order information
• Request cancellation

Please contact us as soon as possible:

Email:
support@furniturecompany.com

Once an order has entered the preparation or shipping stage, changes or cancellations may no longer be possible.

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6. Damaged Or Missing Items

Your satisfaction is important to us.

Damaged Products

If your order arrives with damage:

• Contact us within 72 hours of delivery
• Provide photos showing the package and product condition
• Our team will review the issue and provide assistance

We will work with you to determine the appropriate solution.

Lost Shipments

If your carrier confirms that a package has been lost during transportation, please contact us.

We will review the situation and provide support based on the circumstances.

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7. International Orders, Duties & Taxes

For international deliveries, additional charges may apply depending on the destination country.

Customers may be responsible for:

• Import duties
• Customs fees
• Local taxes
• Government-related charges

These costs are determined by local regulations and are not controlled by Furniture Company.

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8. Contact Us

If you have any questions regarding shipping, delivery updates, or your order, please contact us:

Furniture Company

📍 Address:
52 Broadway
Denver, Colorado, 80203
United States

☎ Phone:
(303) 722-2177

✉ Email:
support@furniturecompany.com

Thank you for choosing Furniture Company. We appreciate your trust and are committed to providing a smooth and dependable delivery experience from our store to your home.