Return & Refund Policy

Return & Refund Policy

Last Updated: December 25, 2025

At Furniture Company, customer satisfaction is one of our top priorities. We want you to feel confident when purchasing from us, and this Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

Please review the following guidelines before submitting a return request.

1. Return Conditions

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, the item must meet these requirements:

  • Product must be unused and remain in its original condition
  • Furniture must not have been assembled, modified, or damaged
  • Original packaging, accessories, and included materials should be retained
  • Proof of purchase or order details must be provided

Returned items must be received in a condition suitable for inspection.

2. Starting A Return Request

To request a return, please contact our customer service team:

Email:
support@furniturecompany.com

Please include the following information:

  • Order number
  • Customer name
  • Reason for the return
  • Photos or supporting details if there is an issue with the product

After reviewing your request, we will provide the necessary return instructions.

Important:
Please do not ship any products back before receiving approval from Furniture Company. Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, Or Incorrect Orders

Please inspect your order carefully after delivery.

If your item arrives:

  • Damaged during transportation
  • Defective
  • Missing components
  • Different from the product ordered

Please contact us promptly so we can review the situation and assist you with the next steps.

To help us resolve the issue efficiently, we may request photos or additional information about the problem.

4. Items Not Eligible For Return

Certain products may not qualify for returns, including:

  • Furniture that has been assembled or altered
  • Items damaged due to improper use or handling
  • Customized or personalized products
  • Clearance or final sale products
  • Gift cards or promotional items

Shipping charges and delivery-related fees may not be refundable unless required by applicable regulations.

If you are uncertain whether your purchase qualifies for a return, please contact us before submitting your request.

5. Product Exchanges

If you receive a damaged, defective, or incorrect product, we will review your request and determine the best solution.

Depending on availability, replacement options may include:

  • Sending a replacement item
  • Providing replacement parts
  • Arranging another suitable solution

Customers may be required to return the original product before a replacement is issued.

6. European Union 14-Day Cancellation Right

For orders delivered within the European Union, customers may have the right to cancel or return their purchase within 14 days after receiving the product, according to applicable consumer protection laws.

To qualify:

  • The product must remain unused
  • The item must be returned with original packaging
  • Proof of purchase must be provided

This right applies separately from our standard 30-day return policy.

7. Refund Process

Once your returned item has been received and inspected, we will send you a confirmation regarding your refund status.

If your refund is approved:

  • The payment will be returned to your original payment method
  • Refund processing may take up to 10 business days
  • Your bank or payment provider may require additional processing time

If you have not received your refund after the expected timeframe, please contact us for assistance.

8. Return Shipping & Address

Before sending any product back, please contact Furniture Company to receive return approval and shipping instructions.

Unauthorized returns may not be processed.

Return Address:

Furniture Company
52 Broadway
Denver, Colorado, 80203
United States

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our support team:

Furniture Company

📍 Address:
52 Broadway
Denver, Colorado, 80203
United States

☎ Phone:
(303) 722-2177

✉ Email:
support@furniturecompany.com

Thank you for choosing Furniture Company. We appreciate your trust and are committed to providing quality products and dependable customer support throughout your shopping experience.